Site Manager / Program Manager

Fort Lee, VA
Full Time
Manager/Supervisor
Site Manager / Program Manager – CASCOM G-6 IT Support Services

Location: Fort Lee, VA (On-Site)
Clearance: Active Secret (Required)
Job Type: Full-Time

Overview
We are seeking an experienced Site Manager / Program Manager to lead all operations supporting CASCOM G-6 IT Support Services. This role is responsible for end-to-end management of enterprise IT, classroom technology, VTC, AV, web services, and logistics support across Army Sustainment University and associated schools.
The Site Manager serves as the primary interface with the Government (COR/KO) and ensures mission execution, staffing, performance, and compliance across a high-tempo, mission-critical environment.

Responsibilities
  • Serve as the single point of contact (POC) for all contract operations and Government coordination
  • Provide day-to-day leadership and oversight of all functional areas, including:
    • Client Support / Service Desk
    • Server & Infrastructure Operations
    • MECM / Endpoint Management
    • Digital Training Systems (GCSS-A, Mission Command, LIS)
    • Audio Visual (AV) and VTC operations
    • Web/SharePoint services
    • Logistics and asset management
  • Ensure 100% compliance with PWS requirements, AQLs, and performance standards
  • Manage staffing, scheduling, and workload distribution across all labor categories
  • Oversee service delivery performance, including SLA adherence, ticket resolution, and system uptime
  • Lead problem resolution and escalation management, ensuring rapid response to outages or mission impacts
  • Coordinate with Government stakeholders to prioritize work, implement changes, and support mission requirements
  • Ensure all operations comply with DoD, Army, NETCOM, T2COM, and CASCOM policies
  • Oversee cybersecurity compliance, configuration management, and system accreditation support
  • Manage surge operations, including exercises, training events, and system deployments
  • Develop and deliver reports, metrics, and briefings to Government leadership (e.g., status reports, performance metrics, risk assessments)
  • Maintain quality control processes, ensuring continuous improvement and risk mitigation
  • Support transition planning, onboarding, and knowledge transfer activities
  • Foster a high-performing team environment, providing mentorship, training, and performance management

Required Experience
  • Minimum 8–12+ years of experience managing IT operations in DoD or enterprise environments
  • Minimum 5+ years of experience in program or project management, preferably supporting federal contracts
  • Demonstrated experience managing:
    • Multi-functional IT teams (20–40+ personnel)
    • Enterprise IT services, infrastructure, and end-user support
    • Training systems or classroom technology environments (preferred)
  • Experience with:
    • NIPRNET/SIPRNET environments
    • IT service management (ITSM), SLA tracking, and performance metrics
    • Risk management, escalation handling, and operational planning
  • Strong leadership, communication, and organizational skills
  • Experience interfacing with Government CORs, KO representatives, and senior leadership

Education / Certifications
  • Bachelor’s degree in Information Technology, Business, Management, or related field
    (Master’s degree preferred)
  • CompTIA Security+ (Required)
  • Project Management Professional (PMP) or equivalent (Strongly Preferred)
  • Preferred certifications:
    • ITIL Foundation (or higher)
    • CISSP or advanced cybersecurity certification (nice to have)

About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.

At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.





 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*